Most Shopify merchants are bound to face this issue at some point: dealing with exchange/returns of their products. Product exchanges often have a bad reputation for being expensive, complicated, and nothing more than an indication of unsatisfied customers.
But here's the truth about these exchanges: They are unavoidable for ecommerce retailers and won't be going away anytime soon.
Unfortunately, the most popular eCommerce platforms (Incl. Shopify) lack return management tools, so retailers often look for alternatives to handle exchanges. Since there are no built-in Shopify refund and exchange tools, there are two options:
There are 5 Shopify Apps That Make Returns/ Exchanges Easier
To make things easier, we've compiled a list of six popular solutions that can assist you in taking exchange/ return management to the next level.(P.S. You should go through this list with the volume of returns, size of your business, and current returns management needs in mind, and see which solution best fits your arsenal.)
The Helplama helpdesk is the first platform on the list; it is a multi-channel help desk designed for ecommerce teams of various sizes. To provide the best customer experience possible, the platform includes a robust set of service management features.
It is one of the few helpdesks that includes an automated self-service return portal, allowing your customers to select the items they want to return or exchange and place a return order automatically.
This platform can also be integrated with other marketing tools/e-commerce platforms that you are already using in your business. The Helplama Helpdesk is inexpensive and easy to set up, and most agents can use it with little to no training.
2. Returnly (Overall ratings: 4.6/5⭐, 164 reviews)
Looking for a solution that combines a self-service return center, automated emails, and other features to create a more streamlined returns experience? Returnly should be at the top of your list.
The ability to track and monitor return analytics, user engagement, and user behavior at each stage is a notable feature.
Returnly integrates with a wide range of third-party software, allowing you to serve customers across multiple platforms. You can also provide your customers with tracking information and estimated return dates by using timely notification alerts.
AfterShip Returns Center is a well-known automated exchange/return management platform that can assist you in providing your customers with an engaging and self-service return experience.
The platform includes enough tools to manage not only exchanges but also your entire returns system. These tools range from establishing your exchange/return rules and windows to tracking progress and gaining critical insights.
During our review, we came across an important notification feature in which customers are automatically notified via email at each stage of the exchange return process. Your customers will also receive proactive updates on exchange/return status and tracking information from the AfterShip Shopify returns app via email and SMS.
If your goal is to offer your customers a best-in-class return and exchange Shopify portal, Happy Returns is a solution you should check out. Aside from being able to create an excellent exchange portal, we discovered that the app's dashboard provides complete visibility into the status of each order as it returns to your warehouse.
One of the major benefits of the app is its ability to reduce refunds by providing a simple exchange workflow. For example, if your customers select “Too Large” as the exchange reason, the software will automatically suggest the next available size up, allowing them to complete the exchange with a single click.
Like other products mentioned here, you can also get valuable insights on the reasons for returns, exchange rates, and the location of your items, among other things.
Loop Returns should be on your list if you need a platform for managing returns, exchanges, and return labels, as well as optimizing your post-purchase capabilities.
The main use case is that Loop allows your customers to easily initiate a return or exchange at any time. Following that, based on the conditions you specify, the platform automatically approves, rejects, or flags Shopify returns and exchanges for manual review.
We discovered that the back-end includes all of the features needed to help you create a customized returns experience. Loop may also be the tool for you if you require an exchange managem
So there you have it! No more googling “How to do an exchange on Shopify?” or “How to exchange an item in Shopify POS?”
These platforms are a great place to start if you're new to exchange management for your Shopify store and looking for an effective tool.
Each of these exchange management tools has a unique set of features that can be customized to meet your specific needs. When you compare your company's needs to the features listed above, you can narrow down your search and find the best help desk ticketing software for your team.
P.S. Hundreds of thousands of Shopify merchants have put their trust in these platforms, so you can be confident that they will help you grow your business.
Good luck! We hope this guide helps you in selecting the exchange platform that best meets your Shopify store needs.